Frequently Asked Questions

When will my jewellery arrive?

Orders are dispatched within 1-3 working days (usually within 1 day, and often made and posted same day for morning orders) in letterbox friendly size boxes using tracked Royal Mail delivery. More complex pieces take 2-3 working days, personalised items can take up to 5 working days. You can also choose 24 hour delivery if you’re in a hurry.

Overseas orders are sent International Tracked and Signed, please refer to your local Mail service for delivery estimates.

Tracking information will be sent to the email address that you provide. In the unlikely event of loss, claims can be made directly to Royal Mail using your tracking info.

Do you ship internationally?

Yes, using Royal Mail international tracked and signed delivery. For some countries (EU, USA) there may be a customs charge. Tracking Information will be sent to your email address that you provide. Please note buyer accepts responsibility for the unlikely event of loss in transit. Claims can be made directly to your Mail service.

Can I return my jewellery?

If your jewellery is not quite right for you, please return it, unworn, within 30 days, buyer pays for postage. For orders in the run up to Christmas, returns are extended until 14 January. Regrettably returns cannot be accepted on personalised jewellery. To return contact me with your name and order number and we will be in touch.

Can I send gifts direct to a recipient?

If you would like to send your gift directly you can include a note to the recipient as you check out and add their delivery address instead of your own. The jewellery comes in pretty packaging with a note about Grace and Flora, an inspirational nature quote with your message. There is no paper receipt.

Will the jewellery be gift packaged?

All the jewellery pieces come in a quality eco-friendly gift box, with recycled tissue paper a card with an inspirational nature quote and a pretty business card. A few small pieces come in an organza bag which are stated, or a smaller, budget friendly box for simple pieces. The Grace and Flora style is natural and rustic, tied up with twine, and when I have them, I include dried petals.

What about sustainable packaging?

Packaging is plastic free in a letterbox friendly recycled box with recycled tissue paper. Grace and Flora is paperless and your receipt is emailed to you. The boxes are eco-friendly, mostly recycled and recyclable.

What are the differences in the finishes?

Many of the jewellery pieces can be finished in different ways, depending on your preference. From a shiny polished finish, a contemporary matte for a softer appearance or a vintage style with darker details. See individual listings for more information. If in doubt, the polished finish is a traditional style and matte more contemporary. Please note, the vintage finish can take an extra day until dispatch.

When will out of stock items be back?

If an item has sold out I do sometimes restock them, but not always.

How does personalising work?

It is possible to add a personalised initial to your piece, or to order specially made personalised pieces. Please see the personalised jewellery section for more information and to order. Personalised items will take a few days longer.

How long are the chains?

You can choose your chain length as you order, see the size guide for more information. Please note, longer chains are a usually a higher price. Chains are all sterling silver and high quality.

How can I find out my ring size?

To find out your ring size you can order a low price ring sizer here in the rings section or here on Amazon. You can also see the ring size chart in the size guide. You can also choose small, medium and large for most designs.If you order the wrong size I can adjust it for £10 extra including postage.

How do I take care of my jewellery?

Sterling silver doesn’t tend to tarnish if it’s worn often. Otherwise, because the oxygen in the air reacts with sterling silver it can tarnish if left out for long periods. Keep it in an airtight bag or box to prevent tarnish. Silver polishing cloths and dips are widely available to clean oxides and bring back the shine. The brand ‘Town Talk’ is good. Because these pieces are solid silver you can wear them all the time, including in the shower, swimming and in the sea without any problems.

You can make your own jewellery dip by creating a tin foil container (line a bowl), then add a tablespoon of bicarbonate of soda and pour hot water over the silver. A cheap way to clean your jewellery!

Do you supply wholesale?

Thank you for your interest. Not at the moment, sorry!

Where does the jewellery come from?

All the jewellery is handmade here in England in my garden studio by me. I design and finish (melt, forge, solder, shape, file and polish) the pieces by hand, with help with casting some pieces in Hatton Garden, London.